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FREQUENTLY ASKED QUESTIONS
1. The euroko.eu webshop has been renewed!
Welcome to the renewed euroko.eu webshop!
If you have shopped with us in the past, you will have noticed that the user interface of our webshop has been designed in the simplest and most transparent way possible, which we believe is one of the most important prerequisites for a comfortable shopping experience. We have always made a conscious effort to avoid the trend of changing the user interface just for the sake of changing it, which is entirely tailored to the needs of our customers.
However, a major overhaul was now necessary, as many visible and even more invisible features needed to be modernised and adapted to the latest requirements. We have done our best to make this change so that our new website is as transparent, easy to use and fast. Much of the redesign was done by taking into account feedback we had received in the past and by combining our own experience gained over many years.
We hope that you will like our new webshop and that we can continue to count you among our satisfied customers. Of course, we also welcome new customers, because their opinions are just as important to us!
If you would like to share your experiences and opinions about our new site or just have any questions, please contact us!
2. What is the minimum order size above which an order can be placed?
The goods always have a minimum order unit in the small box in front of the "IN SHOPPING" sign and the system will not allow you to enter less than this.
3. In which format should the graphic material be submitted?
In all cases, graphics in vector format (ai, pdf, eps) or a transparent background image with a minimum resolution of 300 dpi are required.
This design can be sent to us as an attachment during the product selection process.
4. What is the production time for products without personalization?
The following products are immediately available from stock:
- single-coloured TYVEK wristbands,
- VINYL wristbands without personalisation,
- plain textile wristbands without personalisation (satin and ribbed),
- thermal and laser wristbands (with thermal printer),
- non-personalised reflex wristbands,
- shoelace necklaces,
- card holders,
- accessories (wristbands, clasps, pliers),
- silicone bracelets.
5. What is the standard production time for personalised products?
- TYVEK wristbands: 2-3 working days
- VINYL wristbands : 2-3 working days
- Textile sublimated wristbands (satin and ribbed): 3-5 working days
- Textile woven wristbands: 10-15 working days
- Reflex wristbands: 2-3 working days
- Necklaces: 4-6 working days
- Standard silicone bracelets: 2-3 working days
- Special silicone bracelets: 10-15 working days
- Special silicone bracelets: 3-5 working days
Deadlines are calculated from the approval of the graphic design!
For larger quantities, the production and delivery time may be longer, the above deadlines require individual consultation and confirmation!
6. Do the prices include VAT?
No. The prices on our site do not include VAT. For customers with a valid EU VAT number, the invoice will be issued with 0% VAT.
7. How can I make VAT-free purchases as a company?
We invoice companies with a valid EU tax number at 0% VAT. Please fill in the tax number accurately when registering.
(without country code)
If you did not enter your tax number during registration, the invoice will be issued with 20% VAT.However, you can still add your tax number after registration on the next page:
8. Is it possible to request a sample pack?
Yes! On our site you can request a free sample pack when paying for postal delivery.
9. Is it possible to produce a custom sample?
Yes! To produce a customized sample, please contact us!
10. Once I have placed an order, how can I add another product to the order?
In this case, you will need to place a new order and we will add it to your previous order depending on the production time, so you will not have to pay an extra delivery fee. Please contact us in such a case, write to us or call us to inform us about your order and options.
11. When will I receive the products I ordered in the online shop?
We can only start production of the ordered products after payment of the purchase price and deliver them to the contracted supply partner, depending on the previously agreed or standard production time. All information about the delivery will be sent to the customer by e-mail - parcel number, parcel delivery link, expected delivery date - so that they can keep track of the status of the shipment. Delivery is only available on working days.
12. Is it possible to collect the product in person?
No, currently we can only deliver our products to our customers by courier.
13. What payment options does euroko24.hu offer?
Customers can choose between paypal (credit card), bank transfer in advance, and cash on delivery. Visa, MasterCard, American Express.
14. How much is the delivery charge?
UPS standard service:
- Free delivery for orders over 200 euros.
- For orders below 200 Euros net, a delivery charge will be applied. The exact amount of this fee will be displayed during the order process.
The UPS Express Saver service price is determined individually and is calculated automatically during the order process.
15. Is everything I see on the website in stock?
We have significant stocks of all our products. For products where personalisation is not required, we can deliver the product the next day. However, for individual quantities or personalisation requests, we can undertake to manufacture products for different production times.
16. Why have I not received a confirmation of my order?
Theoretically, for each order placed on the website, our system will send you an automatic email to the email address you provided during registration.
It is possible that your mail system mistook the order confirmation message as spam. We will do our best to prevent this, but it is extremely difficult to ensure this in each case as we send confirmation emails to a very large number of addresses. Please also check the Spam folder of your email account. If this is where the confirmation came in, you can mark it as not spam in the mail system, so that further confirmations will go straight to your Inbox.
17. When placing an order, is my data handled securely?
When placing an order, we only ask our customers for information that is strictly necessary to complete the order. We declare that your data will be treated confidentially and will not be disclosed to third parties under any circumstances! The only exceptions to this are information that is necessary for the delivery or shipment of the product.
18. How can I find out about current promotions?
If you would like to receive regular updates on our latest offers, please subscribe to our newsletter..
It's a win-win - and you can unsubscribe at any time.
19. If I have further questions, who can I contact?
The easiest way to contact us is to use the "Live Chat" application, which is available during working hours and is directly available from our colleague - in the bottom right corner.
20. How else can I get information?
- On Skype: armbandcentrum (the identifying name)
- By mobile phone on +36 70 622 1732.
- Email: info@euroko24.hu
21. What other channels can I use to place my order?
Our site is responsive, so you can easily submit via tablet and smartphone.
You can also like us on Facebook to find out about further promotions and news.
22. Price guarantee
What is our Price Guarantee promotion? Our aim is to provide the most competitive prices possible, with outstanding quality for every enquiry. If you can prove that one of our competitors has offered a better price for the same product, don't hesitate to contact us and we will guarantee even better prices!
23. Password reminder
Forgot your password? No problem! When logging in, please click on the password reminder link and on the next page, please enter the email address you used to register and the system will automatically generate a new password for you to access your account immediately.
HOW?
1. How can I place an order in the EUROKO.eu webshop?
You can also browse without logging in and registering and select products to add to your shopping cart. After logging in or registering, you do not need to select the product(s) again, but can order them immediately.
The product categories are located at the top of the left column of the main page.
We then select the product category, the product group and then the product itself.
Click on the products listed under the selected categories to see a more detailed description of the product at the bottom of the page. Here you can find out the price, depending on the quantity ordered. The first step in the ordering process is to select the product and its characteristics (printing method, material width, type of material), then the accessories (carabiner, key ring). Remember to specify the quantity. Please ensure that the minimum quantities indicated for each product are taken into account.
To order the product you wish to purchase, you must add it to your shopping cart. By clicking on the "Add to cart" button next to the title of the product, the selected product will be added to your cart.
You can view the contents of your shopping cart by clicking on the cart icon in the drop-down window below the header.
By clicking on the "DELETE" button, the customer can remove the product from his basket at any time.
Once you have logged in, the products you have selected will remain in your shopping cart until they are purchased or deleted.
At any time, you can change the quantity of products in the basket or edit the item (for example, change the quantity, the width of the neckband or the material of the wristband). If you want to edit the item, click on the "EDIT" button. You can save your modifications by clicking on the Update shopping cart button.
The bottom line of the Shopping Cart window shows the final amount to be paid after the modification.
2. What is the ordering process?
Log in to the online store or create a new account
If you are a registered customer, you can log in and start shopping by selecting the registered customer option and entering the ID and password you provided during registration. If you are not yet a registered customer, you can register by clicking on "Register" and filling in the form.
Registration is quick, easy and has many advantages:
- You can track the status of your orders.
- You can track the status of your parcel once it has been delivered to the supplier.
- You can download and print your invoices.
- Evaluate the products you have purchased.
- You can download and print your orders, register your orders, print and print your order documents.
- It will be easier to place orders later.
Billing and delivery address
This is where we need to enter your billing and shipping details. Fields marked with an asterisk are mandatory!
When registering, please make sure that there are no typos in the data you enter. If the delivery/billing details (name, address, phone number, etc.) are incorrect, the order may be delayed or cancelled, so it is of utmost importance that the details are correct and accurate. The e-mail address used as the primary e-mail address by the customer is extremely important, as we will send notifications/information about the order by e-mail in case of purchase.
Delivery method
Our products are delivered to our customers exclusively by courier service. Personal delivery is not possible.
We are a contracted courier service partner:
Slovak Parcel Service S.R.O.
Authorised Service Contractor for UPS
Senecka cesta 1
900 28 Ivanka pri Dunaji
Slovakia
Tel.: + 421-2-16877
Fax: + 421-2-48-707-117
E-mail ecs@sps-sro.sk
We can deliver your products in two different services:
- UPS Standard
- UPS Express saver (guaranteed delivery time)
Payment methods
Our customers can choose to pay by bank transfer, Paypal (Paypal Express Checkout), credit card (Paypal Website Payments Standard) or cash on delivery.
Accepted credit cards Visa, MasterCard, American Express.
For bank transfers, please use the bank details below:
Eventid, Ltd.
EVENTID, USE EVENTID, EVENTID LTD.
SWIFT/BIC: FIOZSKBAXXX
Please indicate the order number in the comment field.
Send order
Please make sure that you have entered your details correctly and that all the products you wish to order are listed on the order form. If you find any errors, you can still go back to modify your order. If your order is correct, you can finalise it by clicking on the button at the bottom of the page. Your order will be automatically confirmed by our system. After that, it will no longer be possible to modify your details.
Successful order!
3. What happens after a successful order?
Our staff will contact you shortly (preferably the same day, but no later than the next working day) to discuss the details of your order and, if you have any questions about the product you have ordered, to answer them in full.
For orders with custom graphics placed via the website or e-mail, our staff will always send you a visual design.
Products will only be placed on the production line if we receive written confirmation of acceptance of the design and production deadline.
4. How will I know where my order is?
We will send you a brief information about each step of your order by e-mail.
- When we receive your order.
- When we ask you to transfer the total amount (in case of advance payment).
- When we deliver the product to the courier.
- ... and any other situation that may change.
A kiválasztott kategóriák szerint megjelent termékekre kattintva, a lap alján megjelenik az adott termék bővebb leírása. Itt tájékozódhat az árról, a megrendelt mennyiség függvényében. A megrendelés első lépése: válassza ki tehát a terméket, illetve az ahhoz tartozó jellemzőket (nyomtatási mód, anyagszélesség, alapanyagtípusa), majd a kiegészítőket (karabiner, kulcskarika). Ne feledkezzen meg megjelölni a mennyiséget. Kérjük ügyeljen a termékeknél szereplő legkisebb darabszámok figyelembe vételére.
Ahhoz, hogy megrendelhelje a megvásárolni kívánt terméket, kosárba kell tennie. Az adott termék címe mellett látható "Kosárba»" gombra való kattintással a kiválasztott termék az Ön kosarába kerül.
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